• Houdini Provisioning Instructions
  • This phone uses the MTC cable. Remove the plastic cover on the bottom of the phone to attach the cable.
  • If the phone is not dialing remove the battery and replace.

• Set Phone In DIAG mode before Provisioning.
  • (For Verizon and Alltel)
  • Press green talk button to bring up Dial pad.
  • Enter ##3424 then press "Green Talk Button" on the bottom left of the phone and press "Start"
  • Load Drivers if prompted, files can be found in Downloads section of the helpdesk.
  • (For Sprint and Quest)
  • Enter ##3424# instead. Then follow instructions above.
  • Be sure 4G is disabled on the device to prevent data issues.
  • Additional Troubleshooting
  • If device is not showing up in device manager correctly or at all after DIAG is entered follow steps below:
  • Bring up the dial pad and enter ##3424#, press Menu, then select Disable.
  • Once complete, repeat the ##3424# on the keypad and handset should now show up properly in device manager.
  • Continue normally with the Houdini process.

• Additional Issues
  • Always make sure the drivers for the handset have been installed correctly.
  • If your handset is not being detected view the most common issues below
    • Damaged data port on the handset itself. Check for water damage or damage to the data port on the handset.
    • USB driver conflict (Most Common) Download and install the drivers we supply on our website. Houdini is fully compatible with Windows XP,Vista.
    • Handset has not been added to the Houdini database.
    • Net 2.0 framework is needed to run Houdini. Download from the support tab on our site.

Sprint manual programming:

§  Follow Troubleshooting below before provisioning this handset.Once troubleshooting is completed, Start Houdini as normal and run through as normal

§  After provisioning with Houdini, manually restart the phone (Remove and replace the battery)

§  Press the green talk symbol to get to the dial pad. Enter ##000000# or ##468346#

§  Highlight the MDN and click Edit at the bottom left of the screen. Click "ok" when complete.

§  Highlight the MSID/MIN and click Edit at the bottom left of the screen. Click "ok" when complete.

§  Next click on the MSID field and hit edit. Enter the MIN/MSID and hit "ok'.

§  Tap "ok" at the top right of the screen. Click ok to update the items. Click ok the reset the device.

§  Unplug the Device and the phone programming is complete.

If issues connecting with Youtube occurs after a data flash and data is functioning properly, please follow the steps below:

• ##3282# > Advance > RTSP/HTTP Setting
• Above method was tested changing All IP's to 0.0.0.0 , and all Ports to 0